Typically, a TxID (Transaction ID) will be generated within 30-60 minutes, indicating that our platform has completed the withdrawal operation, and the transactions are pending on the blockchain.

However, it might still take some time for a particular transaction to be confirmed by the blockchain and sent to the recipient platform or wallet.

Due to possible network congestion, there might be a significant delay in processing your transaction. You can use the Transaction ID (TXID) to check the status of your transaction on the blockchain explorer.

• If the blockchain explorer shows the transaction is unconfirmed, please wait.
• If the blockchain explorer shows the transaction is confirmed, it means the has completed the transfer. In this case we cannot provide further assistance. If you still haven't received your funds, please contact the receiving platform or wallet promptly.

Please ensure that the receiving platform or wallet supports the token and network you used for the withdrawal. If you're unsure, verify with the receiving platform or wallet before initiating the withdrawal to prevent potential loss of assets.

How do I check the transaction status on the blockchain?

1. Log in to your Monochrome account. Go to [Fund]-[Spot].
   
   
    
2. Click on the icon in the top right corner of the Spot Account page to access the fund records.
   
   
    
3. In the "Withdraw" tab, you can find your withdraw records.
   
   
    
4. Click on a record to open a details pop-up window.