Deposits with Missing or Wrong Memo/Tag

Step 1: Fill in Deposit Information

Please enter the following details accurately:

• Coin type (Token)

• Network / Chain type

• Deposit amount

• Transaction ID (TxID / Hash)

Step 2: Upload Required Video Proof

You are required to upload a real recorded video (screen recordings are not accepted) that includes all of the following:

• A video showing the source of funds

• Your face clearly visible in the video

• The complete login process to the originating platform or wallet

• The website URL of the platform or wallet

• The withdrawal records page, clearly displaying:

  • TxID

  • Currency

  • Amount

  • Date

Supported video formats: mp4, rmvb, mov, avi
Maximum file size: 50MB

Step 3: Review Estimated Handling Fee

The system will display the estimated service fee required for fund recovery.

Please ensure your Spot Available Balance is sufficient. If not, you may top up using one of the following methods:

• Internal transfer from another Monochrome account with available balance

• On-chain deposit from another trading platform or external wallet

• Buy crypto using fiat currency

Note: Fund recovery involves significant manual processing. A service fee (charged in USDT) will apply.

Step 4: Confirm Application Details

Please review and confirm the following information:

• Coin type

• Deposit amount

• TxID

• Estimated handling fee

Click Confirm to proceed.

Step 5: Complete Security Verification

Enter the verification code generated by your bound 2FA to finalize the submission.

Step 6: Track Your Application Status

After successful submission, you will be redirected to the 👉 Application History page:

• Click the green arrow on the far right of the record to view:

  • Current review status

  • Remarks or rejection reasons (if applicable)

Processing Time :

Please note that the recovery process requires at least 3 working days.
We appreciate your patience while our team reviews your application.